Remote Travel Support Representative

Getaway Travel Agency; Liverpool; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency is seeking a Remote Travel Support Representative to assist clients from planning to post-trip feedback. You'll provide timely responses to inquiries, support booking modifications, and ensure a stress-free experience. Ideal candidates will have a background in customer service, attention to detail, and a passion for travel. This role offers flexibility and exclusive travel perks.

Benefits

Exclusive travel perks

Ongoing training and support

Flexible working hours

Qualifications

• Experience in customer service, ideally within travel, tourism, or hospitality.
• Ability to respond to inquiries through various channels.
• Willingness to learn new systems and booking tools quickly.

Responsibilities

• Assist clients with travel arrangements and modifications.
• Provide up-to-date information on travel documentation and processes.
• Follow up with clients post-trip for feedback.

Skills

Excellent communication skills

Customer service experience

Tech-savvy

Attention to detail

Organization

Job description

As a Remote Travel Support Representative, you will be an essential part of our team, guiding clients through every stage of their journey-from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
  Excellent communication skills-both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.
• Remote flexibility - work from anywhere, with hours that fit your lifestyle.
  Exclusive travel perks and access to industry-only discounts.
• Professional growth - ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.