Remote Travel Support Representative

Getaway Travel Agency; Leeds; Remote; GBP 25,000 - 30,000; Full time

Job summary

A travel agency is looking for a Remote Travel Support Representative to assist clients throughout their travel journey. Responsibilities include managing inquiries, supporting booking modifications, and ensuring client satisfaction. Candidates should have excellent communication skills, a background in customer service, and a passion for travel. This is a fully remote position with flexible working hours and exclusive travel perks.

Benefits

Exclusive travel perks

Access to industry discounts

Ongoing training and support

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience, ideally in travel or hospitality.
• Ability to learn new systems and booking tools quickly.

Responsibilities

• Guide clients through travel arrangements and updates.
• Respond to inquiries across email, phone, and messaging.
• Manage booking modifications and cancellations.

Skills

Excellent communication skills

Customer service background

High attention to detail

Organizational skills

Tech-savvy

Enthusiasm for travel

Job description

As a Remote Travel Support Representative, you will be an essential part of our team, guiding clients through every stage of their journey-from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
  Excellent communication skills-both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.
• Remote flexibility - work from anywhere, with hours that fit your lifestyle.
  Exclusive travel perks and access to industry-only discounts.
• Professional growth - ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.