Remote Travel Support Representative

Getaway Travel Agency; Glasgow; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel services company based in the UK is seeking a Remote Travel Support Representative to guide clients through their journeys. You will assist with travel arrangements, handle inquiries, and ensure a smooth experience. Ideal candidates will have excellent communication skills and a background in customer service, particularly within the travel or hospitality sectors. This position offers remote flexibility and various exclusive benefits including travel perks.

Benefits

Remote flexibility

Exclusive travel perks

Ongoing training and support

Supportive community

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service within travel or hospitality is preferred.
• Strong organizational skills and a proactive attitude.

Responsibilities

• Respond to client inquiries in a timely and professional manner.
• Assist clients with bookings and modifications.
• Provide up-to-date information regarding travel details.
• Follow up with clients post-trip for feedback.

Skills

Excellent communication skills

Customer service experience

High attention to detail

Tech-savvy

Enthusiasm for travel

Tools

Travel booking tools

Data Entry software

Job description

About the Role

As a Remote Travel Support Representative you will be an essential part of our team guiding clients through every stage of their journey from the moment they plan their trip to their safe return home. Your role is to ensure a seamless stress‑free experience by assisting with travel arrangements, answering questions, managing updates and resolving any challenges with professionalism and care.

At Getaway Travel Agency USA based in sunny Arizona we pride ourselves on delivering personalized high‑quality service to travelers across the country.

Key Responsibilities

Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.

Support clients with booking modifications, cancellations and special travel requests.

Provide accurate and up‑to‑date information regarding destinations, travel documentation and agency processes.

Follow up with clients to confirm travel plans and gather feedback post‑trip.

Address concerns with empathy and efficiency ensuring client satisfaction.

Benefits

• Remote flexibility: work from anywhere with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth: ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What Were Looking For

• Excellent communication skills both written and verbal.
• A background in customer service ideally within travel, tourism or hospitality.
• High attention to detail, strong organizational habits and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Key Skills

• Data Entry
• Deputy
• Drafting
• Hibernate
• Administration Support
• Activex

Employment Type: Full Time

Experience: years

Vacancy: 1