Remote Travel Support Representative

Getaway Travel Agency; Camden Town; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel service provider in Camden Town is seeking a Travel Care Representative to guide clients through their journeys. This role involves assisting with travel arrangements, answering inquiries, and ensuring client satisfaction through effective communication. A background in customer service and a passion for travel are essential. This position offers remote flexibility and opportunities for professional growth.

Benefits

Exclusive travel perks

Ongoing training and support

Community focused on travel experiences

Qualifications

• Background in customer service, ideally in travel, tourism, or hospitality.
• High attention to detail and strong organizational habits.
• Able to learn new systems and booking tools quickly.
• Genuine enthusiasm for travel and helping others.

Responsibilities

• Respond to client inquiries across email, phone, and messaging.
• Support clients with booking modifications and cancellations.
• Provide accurate information on travel documentation.
• Follow up with clients to confirm travel plans.
• Address concerns with empathy and efficiency.

Skills

Customer service background

Attention to detail

Organizational skills

Tech-savvy

Enthusiasm for travel

Job description

Overview

As a Travel Care Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Ensure excellent communication skills, both written and verbal.
• Collaborate with team members to deliver exceptional travel experiences.

Qualifications

• Background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.
• Remote flexibility—work from anywhere with hours that fit your lifestyle.

Benefits

• Exclusive travel perks and access to industry-only discounts.
• Professional growth—ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.