Remote Travel Support Representative

Getaway Travel Agency; Bristol; Remote; GBP 25,000 - 35,000; Full time

Job summary

A renowned travel company is seeking a Remote Travel Support Representative to guide clients throughout their travel journey. You'll be responsible for responding to inquiries, assisting with booking requests, and ensuring a seamless travel experience. Ideal candidates will have a background in customer service, excellent communication skills, and a passion for travel. Work remotely with flexible hours and enjoy exclusive travel perks.

Benefits

Exclusive travel perks

Ongoing training and support

Access to industry-only discounts

Qualifications

• Experience in customer service, ideally in travel, tourism, or hospitality.
• Ability to respond timely and professionally across various communication channels.
• Proactive mindset with high attention to detail.

Responsibilities

• Guide clients through travel arrangements and respond to inquiries.
• Assist with booking modifications and cancellations.
• Ensure client satisfaction by addressing concerns and following up post-trip.

Skills

Excellent communication skills

Customer service background

Tech-savvy

Attention to detail

Organizational skills

Enthusiasm for travel

Job description

As a Remote Travel Support Representative, you will be an essential part of our team, guiding clients through every stage of their journey-from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
  Excellent communication skills-both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.
• Remote flexibility - work from anywhere, with hours that fit your lifestyle.
  Exclusive travel perks and access to industry-only discounts.
• Professional growth - ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.