Remote Travel Support Representative

Getaway Travel Agency; Birmingham; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel service company in the UK is seeking a Travel Care Representative. You will guide clients through their travel journey, ensuring seamless arrangements and client satisfaction. Ideal candidates have a background in customer service and a passion for travel. Enjoy exclusive travel perks and a flexible working environment.

Benefits

Exclusive travel perks

Ongoing training and support

Passionate community

Qualifications

• Experience in customer service, ideally in travel or hospitality.
• Strong attention to detail and proactive mindset.
• Ability to learn new systems and tools quickly.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with booking modifications and cancellations.
• Provide accurate information on destinations and travel documentation.
• Follow up with clients to confirm travel plans.
• Address client concerns empathetically and efficiently.

Skills

Customer service

Organizational skills

Communication skills

Tech-savvy

Job description

Overview

As a Travel Care Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Ensure excellent communication skills, both written and verbal.
• Collaborate with team members to deliver exceptional travel experiences.

Qualifications

• Background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.
• Remote flexibility—work from anywhere with hours that fit your lifestyle.

Benefits

• Exclusive travel perks and access to industry-only discounts.
• Professional growth—ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.