Remote Travel Support Representative

Getaway Travel Agency; Aberdeen City; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel services company based in the UK is seeking a Remote Travel Support Representative to assist clients in planning and managing their travel journeys. The ideal candidate will have excellent communication skills, a background in customer service, and a passion for travel. This role offers flexible remote work and exclusive travel perks.

Benefits

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community focus on travel

Qualifications

• Background in customer service ideally within travel, tourism or hospitality.
• Strong organizational habits and proactive mindset.
• Able to learn new systems quickly.

Responsibilities

• Respond to client inquiries across various channels.
• Support clients with booking modifications and special requests.
• Provide up-to-date information regarding travel documentation.
• Follow up with clients to confirm travel plans.
• Address client concerns ensuring satisfaction.

Skills

Excellent communication skills

Customer service experience

Detail-oriented

Tech-savvy

Enthusiasm for travel

Tools

Booking tools

Data Entry Systems

Job description

About the Role

As a Remote Travel Support Representative you will be an essential part of our team guiding clients through every stage of their journey from the moment they plan their trip to their safe return home. Your role is to ensure a seamless stress‑free experience by assisting with travel arrangements, answering questions, managing updates and resolving any challenges with professionalism and care.

At Getaway Travel Agency USA based in sunny Arizona we pride ourselves on delivering personalized high‑quality service to travelers across the country.

Key Responsibilities

Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.

Support clients with booking modifications, cancellations and special travel requests.

Provide accurate and up‑to‑date information regarding destinations, travel documentation and agency processes.

Follow up with clients to confirm travel plans and gather feedback post‑trip.

Address concerns with empathy and efficiency ensuring client satisfaction.

Benefits

• Remote flexibility: work from anywhere with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth: ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What Were Looking For

• Excellent communication skills both written and verbal.
• A background in customer service ideally within travel, tourism or hospitality.
• High attention to detail, strong organizational habits and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Key Skills

• Data Entry
• Deputy
• Drafting
• Hibernate
• Administration Support
• Activex

Employment Type: Full Time

Experience: years

Vacancy: 1