Remote Travel Services Coordinator

Getaway Travel Agency; Birmingham; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency seeks a Remote Travel Services Coordinator to guide travelers from planning to return. Responsibilities include handling bookings, providing information on destinations, and resolving client concerns. Ideal candidates have strong communication and organizational skills, a passion for travel, and are comfortable with technology. Flexible working hours and travel perks are included.

Benefits

Travel perks

Insider-only discounts

Continuous training and team support

Qualifications

• Engage with clients across email, phone, and messaging channels in a prompt and professional manner.
• Assist with booking updates, cancellations, and special requests.
• Provide accurate information about destinations and travel requirements.
• Address concerns empathetically and efficiently to ensure satisfaction.

Responsibilities

• Create smooth, stress-free travel experiences.
• Confirm travel plans with clients and collect feedback post-trip.
• Handle travel arrangements and resolve challenges.

Skills

Strong written and verbal communication skills

High attention to detail

Excellent organizational skills

Proactive attitude

Comfortable with technology

Passion for travel

Job description

As a Remote Travel Services Coordinator, you'll play a key role in guiding travelers through every step of their journey—from the excitement of planning to their return home with lasting memories. Your mission is to create smooth, stress‑free experiences by providing personalized support, handling travel arrangements, answering questions, and resolving challenges with care and professionalism.

• Engage with clients across email, phone, and messaging channels in a prompt and professional manner.
• Assist with booking updates, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency processes.
• Confirm travel plans with clients and collect feedback post‑trip to enhance their experience.
• Address concerns empathetically and efficiently to ensure complete satisfaction.
• Strong written and verbal communication skills.
• High attention to detail, excellent organizational skills, and a proactive attitude.
• Comfortable with technology and quick to learn new booking tools and systems.
• A true passion for travel and helping others design their dream getaways.
• Work from anywhere with flexible hours that adapt to your lifestyle.
• Enjoy travel perks and insider‑only discounts.
• Grow professionally with continuous training and dedicated team support.
• Join a community of travel enthusiasts committed to creating unforgettable journeys.