Remote Travel Experience Specialist

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up. The ideal candidate will embody a passion for travel and customer service, assisting clients with inquiries, bookings, and ensuring overall satisfaction. This fully remote position offers flexible working hours, growth opportunities, training, and travel perks. Excellent communication skills and a client-focused attitude are essential for success in this role.

Benefits

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Customer service experience required; travel or hospitality experience preferred.
• Ability to work independently in a remote setting.
• Comfortable with learning booking systems and CRM tools.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Follow up with clients to confirm itineraries and satisfaction.

Skills

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Passion for travel

Job description

A leading travel agency is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up. The ideal candidate will embody a passion for travel and customer service, assisting clients with inquiries, bookings, and ensuring overall satisfaction. This fully remote position offers flexible working hours, growth opportunities, training, and travel perks. Excellent communication skills and a client-focused attitude are essential for success in this role.