Remote Travel Concierge & Support Specialist

Inspired; Cambridge; Remote; GBP 25,000 - 30,000; Full time

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. The ideal candidate has strong communication skills and customer service experience, preferably in travel or hospitality. This position offers 100% remote work with flexible scheduling and various travel perks. Join us and help create memorable experiences for our clients.

Benefits

100% remote work with flexible scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Qualifications

• Proven customer service experience, preferably in travel or hospitality.
• Ability to handle inquiries and complaints with empathy.
• Strong attention to detail and proactive approach.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details and satisfaction.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. The ideal candidate has strong communication skills and customer service experience, preferably in travel or hospitality. This position offers 100% remote work with flexible scheduling and various travel perks. Join us and help create memorable experiences for our clients.