Remote Travel Concierge — Bookings & Customer Care

Getaway Travel Agency; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency seeks a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring overall client satisfaction. The ideal candidate will possess strong communication skills and a customer service background, preferably within travel or hospitality sectors. This role offers 100% remote work, flexible scheduling, and opportunities for growth within the agency.

Benefits

100% remote work

Opportunities for growth

Travel perks and discounts

Supportive team environment

Qualifications

• Excellent communication skills are essential for this role.
• Customer service experience in travel or hospitality is preferred.
• Candidates should be organized and proactive.

Responsibilities

• Respond to client inquiries promptly via various channels.
• Assist clients with travel bookings and changes.
• Provide accurate information about destinations and policies.
• Follow up with clients to confirm trip details.
• Handle client concerns with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Attention to detail

Job description

A travel agency seeks a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring overall client satisfaction. The ideal candidate will possess strong communication skills and a customer service background, preferably within travel or hospitality sectors. This role offers 100% remote work, flexible scheduling, and opportunities for growth within the agency.