Remote Tier-2 Technical Support Engineer

1Password; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading cybersecurity company is seeking a CS Technical Representative to troubleshoot Tier 2 issues and support junior colleagues. This role requires a strong technical background and is fully remote, allowing flexibility within the UK. Join a team that values collaboration and innovation as you help ensure digital safety for millions of users. Competitive compensation and a commitment to employee wellbeing are offered.

Benefits

Maternity and parental leave top-up programs

Competitive health benefits

Generous PTO policy

RSU program for most employees

Retirement matching program

Paid volunteer days

Peer-to-peer recognition through Bonusly

Qualifications

• Experience in resolving Tier 2 technical support issues.
• Ability to handle customer calls effectively.
• Intermediate knowledge of supported operating systems.

Responsibilities

• Diagnose and resolve escalated Tier 2 technical queries.
• Support junior colleagues in Tier 1 queries.
• Create internal documentation for common issues.

Skills

Troubleshooting

Customer service

Remote work

Technical support

Knowledge of CS stack

Tools

Kibana

DataDog

Xcode

Job description

A leading cybersecurity company is seeking a CS Technical Representative to troubleshoot Tier 2 issues and support junior colleagues. This role requires a strong technical background and is fully remote, allowing flexibility within the UK. Join a team that values collaboration and innovation as you help ensure digital safety for millions of users. Competitive compensation and a commitment to employee wellbeing are offered.