Remote Telephone Operator

Silent Sounds Communications Ltd; Remote; GBP 40,000 - 60,000; Full time

Job summary

A communication services company is seeking a dedicated Telephone Operator to handle incoming calls and provide exceptional customer service. This role requires strong communication, problem-solving skills, and proficiency in Microsoft Office Suite. The position is primarily remote, but initial training will take place on-site. The ideal candidate is organized, can multi-task under pressure, and works well both independently and as part of a team.

Qualifications

• Legal right to work in the UK.
• Experience in a customer service role is a plus.
• Confident speaking over the phone with clients.

Responsibilities

• Answer and manage incoming telephone calls in a professional manner.
• Assess the nature of calls and direct them appropriately.
• Maintain excellent customer service.
• Perform general office administration tasks.

Skills

Excellent communication skills

Active listening

Problem-solving abilities

Time management

Multi-tasking abilities

Tools

Microsoft Office Suite

Job description

As our Telephone Operator, you will be the first point of contact. Your efficiency and professionalism are key to ensuring a positive and seamless experience for all callers. Start Salary: £24,000 Hours: Monday to Friday, 09.30 AM - 6:00 PM (Full-Time) Key Duties:

Responsibilities

• Answer and manage a high volume of incoming telephone calls in a professional and courteous manner.
• Efficiently assess the nature of each call and determine the appropriate course of action, including directing calls to the correct department or individual.
• Provide and maintain excellent customer service.
• Perform general office administration tasks.

Are you an exceptional communicator with a calm, can-do attitude?

We're looking for a highly organised Telephone Operator to be the welcoming voice of our busy languages team! This is a remote position, however initial interviews and training will be held on site in our office based in High Wycombe. Please note there will be occasional need to attend the office.

Qualifications

• Have the legal right to work in the UK.
• Be physically based in the UK for the duration of your employment.
• Be confident speaking over the phone with clients and interpreters.
• Be a self‑motivated individual with a friendly and personable manner.
• Be able to multi‑task under pressure, manage time effectively, and prioritise tasks.
• Have strong active listening and problem‑solving abilities.
• Be proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Be highly organised, accurate, and pay great attention to detail.
• Be able to work as part of a team, but also independently when required.
• Have a flexible and supportive attitude towards your job role and team members.