Remote Technical Support Specialist

HireLATAM; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing e-commerce company is seeking a Remote Technical Support Specialist to provide exceptional customer service for their high-quality portable monitors. You will troubleshoot technical issues, manage customer inquiries, and contribute to process improvements in a collaborative remote team environment. This role offers growth opportunities and supportive working conditions.

Benefits

15 days of PTO

Bonus of up to one month’s salary

Supportive remote team environment

Trust-based working conditions

Qualifications

• Experience handling customer support inquiries.
• Ability to manage multiple cases efficiently.
• Willingness to learn new technical details.

Responsibilities

• Respond to customer inquiries via email.
• Troubleshoot technical issues with monitors.
• Advise on technical setups and provide solutions.
• Manage returns and warranty claims.
• Collaborate with the team to improve processes.

Skills

Customer support experience

Independent problem-solving

Attention to detail

Ability to work under pressure

Teamwork

Job description

Job Title: Remote Technical Support Specialist (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,300 - 1,800 USD/month depending on experience paid via Wise

Schedule: Monday to Friday, 7:00am to 3:00pm Eastern Time

Job Overview

We are hiring a Technical Support Specialist for a fast‑growing e‑commerce company selling high‑quality portable monitors to professionals across the US, UK, and Europe. They operate in Europe and the US. This role is responsible for answering questions from customers and resolving issues such as returns and problems with the product. Customer service is at the core of our business, because we want to build a strong brand.

Responsibilities

• Responding to customer inquiries via email (no calls).
• Troubleshooting technical issues with our monitors (e.g., USB‑C video compatibility, power delivery, macOS scaling, power consumption, HDMI vs USB‑C issues).
• Advising customers on technical setups, including laptops, operating systems, and accessories, and providing clear step‑by‑step solutions.
• Managing returns, warranty claims, and shipping issues using our internal systems (Shopify).
• Collaborating with our team to identify recurring technical issues and suggest improvements to documentation and processes.

Qualifications, Skills and Key Competencies

• Experience handling customer support inquiries.
• Independent problem‑solving skills and ability to take ownership of customer cases without supervision.
• Attention to detail. Follow processes to avoid mistakes.
• Ability to work with many cases at once. At times of high growth, manage multiple customer queries quickly.
• Ability to work in a team. Our team is always ready to support.

Nice to have:

• Interest in technology and willingness to continuously learn new technical details.
• Experience with troubleshooting electronics, ideally with knowledge of computer hardware, display technology, and USB‑C/power delivery standards.
• Ambition to grow with a fast‑scaling company – opportunities to take on more responsibility and grow into leadership roles.

Benefits

• 15 days of PTO.
• Bonus of up to one month’s salary payable in December.
• Supportive and collaborative remote team environment.
• Trust‑based working conditions — we value results, not screen monitoring.