Remote Technical Support Administrator & Training Lead

Aqualine wellness; Leeds; Remote; GBP 26,000 - 35,000; Full time

Job summary

A leading wellness products company is seeking a Technical Support Administrator to handle inbound technical and sales inquiries, provide customer support, and manage product training. Ideal candidates will have a minimum of 2 years in a technical support role dealing with electrical products, strong customer service skills, and proficiency in Microsoft Excel. The role is home-based, requiring a quiet setup and exclusive commitment to the company.

Benefits

Bonus incentives

Other company benefits

Qualifications

• Minimum 2 years’ experience in technical support dealing with electrical products.
• Strong interpersonal skills and confident communication.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Respond to inbound technical, sales, and customer service inquiries.
• Manage and update website content using Magento.
• Provide product training for staff.

Skills

Customer service skills

Communication skills

Technical troubleshooting

Proficiency in Microsoft Excel

Education

Electrical training or qualifications

Tools

CRM / ERP systems

Job description

A leading wellness products company is seeking a Technical Support Administrator to handle inbound technical and sales inquiries, provide customer support, and manage product training. Ideal candidates will have a minimum of 2 years in a technical support role dealing with electrical products, strong customer service skills, and proficiency in Microsoft Excel. The role is home-based, requiring a quiet setup and exclusive commitment to the company.