Remote Technical Account Manager — Partner Success & Triage

Hopper; City Of London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading travel technology firm is seeking a Technical Account Manager to act as a liaison for strategic partners. You will manage multiple technical inquiries, ensuring strong partner support and seamless communication across teams. Ideal candidates have strong analytical and organizational skills, with experience in technical customer roles. This remote position offers competitive remuneration and the chance to grow with a rapidly evolving company.

Benefits

Competitive salary

Carrot Cash travel stipend

Flexdesk All Access Pass

Open communication with management

Dynamic team environment

Qualifications

• Ability to build trust through clarity and professionalism.
• Comfortable managing multiple partners simultaneously.
• Skilled in turning ambiguity into clarity.
• Experience in Customer or Technical Account roles.
• Strong judgment in evaluating issue severity.

Responsibilities

• Serve as primary technical contact for B2B partners.
• Assess and validate reported technical issues.
• Improve intake workflows and triage mechanisms.

Skills

Excellent communication

Technical fluency

Prioritization skills

Analytical skills

Organizational skills

Tools

SQL

APIs

Monitoring tools

Job description

A leading travel technology firm is seeking a Technical Account Manager to act as a liaison for strategic partners. You will manage multiple technical inquiries, ensuring strong partner support and seamless communication across teams. Ideal candidates have strong analytical and organizational skills, with experience in technical customer roles. This remote position offers competitive remuneration and the chance to grow with a rapidly evolving company.