Remote Tech Support Specialist — Applications & Integrations

LineTen; Remote; GBP 35,000 - 50,000; Full time

Job summary

A growing logistics software company in England is seeking a Technical Application Support Specialist to provide support for escalated technical issues. The role involves configuring applications, troubleshooting incidents, and ensuring seamless functionality for clients. Successful candidates will possess strong analytical skills and the ability to multitask in a fast-paced environment. This position offers remote working opportunities, competitive benefits, and the chance to grow within a rapidly expanding organization.

Benefits

Unlimited vacation

Flexible working hours

Team events

Qualifications

• Organised, reliable and methodical person with attention to detail and accuracy.
• Self-motivated and able to work autonomously and within a team.
• Great interpersonal communication skills are essential.

Responsibilities

• Configure complex application and menu integrations for clients.
• Troubleshoot technical incidents and log updates for clients.
• Draft and distribute support communications to stakeholders.
• Engage third-party vendors to resolve issues when needed.
• Provide exceptional customer service via chat and email.

Skills

Organisational skills

Interpersonal communication

Analytical thinking

Problem-solving

Multitasking

Job description

A growing logistics software company in England is seeking a Technical Application Support Specialist to provide support for escalated technical issues. The role involves configuring applications, troubleshooting incidents, and ensuring seamless functionality for clients. Successful candidates will possess strong analytical skills and the ability to multitask in a fast-paced environment. This position offers remote working opportunities, competitive benefits, and the chance to grow within a rapidly expanding organization.