Remote Support Engineer - Web Apps & CMS

Co-operative Web Limited; Birmingham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Fully remote (UK only)

Worker-owned cooperative

Profit sharing

Extra holiday days with membership

Job summary

Co-operative Web Limited is seeking a technically capable Support Developer to join a small, friendly team in a fully remote role for candidates based in the UK. You will be the first point of contact for client technical issues, handling diverse web apps and CMS sites while switching between different codebases and technologies.

Day-to-day you’ll handle first and second line tickets, diagnose and fix bugs, perform routine maintenance, and contribute to small development pieces.

Qualifications

• Commercial experience in development or technical support.
• Working knowledge of .NET or ASP.NET, including experience supporting or maintaining ASP.NET WebForms applications.
• Comfortable writing SQL queries and working with relational databases.
• Familiarity with WordPress and/or Drupal at a technical level — not just content editing, but theme files, plugins/modules, and configuration.
• Good communication skills — you’ll be writing to clients regularly and need to translate technical issues into plain language.
• A methodical approach to problem-solving and a willingness to work in unfamiliar codebases.

Responsibilities

• Handle first and second line support requests, triaging issues and keeping clients informed.
• Diagnose and resolve bugs across web applications built in .NET/ASP.NET, WordPress, and Drupal.
• Query and maintain relational databases (SQL Server, MySQL, or similar) to investigate and resolve data-related issues.
• Make small-to-medium development fixes and enhancements across a range of codebases.
• Support and maintain CMS-based sites, including content, configuration, and plugin/module issues.
• Document resolutions and contribute to internal knowledge bases.

Skills

Commercial experience

NET/ASP.NET

SQL & relational databases

WordPress & Drupal tech

Communication skills

ASP.NET WebForms

Problem solving in unfamiliar codebase

Tools

Entity Framework

Job description

Co-operative Web Limited is seeking a technically capable Support Developer to join a small, friendly team in a fully remote role for candidates based in the UK. You will be the first point of contact for client technical issues, handling diverse web apps and CMS sites while switching between different codebases and technologies.

Day-to-day you’ll handle first and second line tickets, diagnose and fix bugs, perform routine maintenance, and contribute to small development pieces.