Remote Support Engineer - 24/7 Availability

Ann Pettengell; Cambridge; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

A dynamic technology company based in Cambridge is seeking an enthusiastic Support Engineer. The role involves supporting customers using the company's software, addressing front-line questions, and executing test scenarios. The ideal candidate has a higher degree in Computer Science or Engineering with at least 3 years of relevant experience. You'll work flexible hours as part of a 24/7 support team, primarily remotely, with meetings in the office every 6-8 weeks.

Qualifications

• Minimum 3 years’ experience in a similar role.
• Ability to work flexible hours as part of a 24/7 support team.
• Experience in customer support.

Responsibilities

• Answer front-line support questions.
• Instruct customers on basic procedures.
• Install, remove and upgrade products online with customers.
• Suggest and implement improvements on procedures.
• Plan and execute test scenarios.

Skills

Knowledge of Linux

Software development of product life cycles

Experience of Microsoft Excel and Office

Team player

Experience of Testing software

Education

Higher degree in Computer Science or Engineering

Job description

A dynamic technology company based in Cambridge is seeking an enthusiastic Support Engineer. The role involves supporting customers using the company's software, addressing front-line questions, and executing test scenarios. The ideal candidate has a higher degree in Computer Science or Engineering with at least 3 years of relevant experience. You'll work flexible hours as part of a 24/7 support team, primarily remotely, with meetings in the office every 6-8 weeks.