Remote Service Manager: Elevate Client Experience & SLAs

Vodafone; Manchester; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Service Manager to manage service relationships with key customers. The role involves driving service improvements and ensuring contractual obligations are met. Ideal candidates should possess ITIL certification, strong project management skills, and a customer-focused mindset. Join us for a rewarding career with competitive pay and comprehensive benefits.

Benefits

Competitive salary

Bonuses

28 days off plus bank holidays

Paid charity work

Personalized benefits packages

Qualifications

• Experience in managing service relationships with key customers.
• Proven ability to measure and monitor service performance.
• Strong project management skills.

Responsibilities

• Drive improvement and development of service.
• Articulate service propositions and build customer confidence.
• Monitor performance during service implementations.

Skills

Customer obsession

Process improvement

Insightful communication

Can-do attitude

Education

ITIL certification

Prince 2 qualification

Job description

A leading telecommunications company is seeking a Service Manager to manage service relationships with key customers. The role involves driving service improvements and ensuring contractual obligations are met. Ideal candidates should possess ITIL certification, strong project management skills, and a customer-focused mindset. Join us for a rewarding career with competitive pay and comprehensive benefits.