Remote Service Desk Analyst — Multi-Region Support

Hitachi Solutions UK; England; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonuses

Pension plan

Job summary

Hitachi Solutions Europe Limited is seeking a detail-oriented Service Desk Analyst to join Lifetime Services. You will handle first-line support, manage cases, and assist with user access and coordination across multi-region client environments.

You will triage requests, update case records, and work with consultants and service delivery managers to ensure timely resolutions. A proactive communicator with experience in IT support and ticketing tools will thrive in our flexible, home-based

Qualifications

• Experience with incident and case management processes.
• Ability to prioritise multiple requests across varying workloads.
• Strong communication and stakeholder coordination skills.
• Previous Service Desk/IT Support/Helpdesk experience.
• Familiarity with CRM or ticketing tools is a plus.

Responsibilities

• Perform case triage and assignment for incoming requests.
• Raise, update, cancel, and resolve cases for customers.
• Update internal and client tools with case information.
• Coordinate with IT teams for licensing and access provisioning.
• Attend client reviews and internal team meetings.

Skills

Incident management

Case management

Multi-tasking

Communication

Service desk experience

Ticketing systems

CRM systems

Tools

Ticketing systems

CRM systems

Job description

Hitachi Solutions Europe Limited is seeking a detail-oriented Service Desk Analyst to join Lifetime Services. You will handle first-line support, manage cases, and assist with user access and coordination across multi-region client environments.

You will triage requests, update case records, and work with consultants and service delivery managers to ensure timely resolutions. A proactive communicator with experience in IT support and ticketing tools will thrive in our flexible, home-based