Remote Service Design Analyst for HR, Finance & Payroll

Capita plc; City of Westminster; Remote; GBP 44,000; Full time

Job summary

A leading outsourcing firm in the United Kingdom is seeking an experienced Service Analyst to support the development of high-quality service designs across HR, Finance, and Payroll. The role involves collaboration with various teams and the creation of Standard Operating Procedures. Ideal candidates will have experience in shared service design and familiarity with ERP platforms. Competitive salary up to £43,500 plus benefits and the opportunity is home-based.

Benefits

Salary up to £43,500 plus benefits

Home-based position

23 days' holiday (rising to 27)

Paid volunteering day

Company pension and life assurance

Qualifications

• Experience in shared service design and implementation across multiple functions.
• Familiarity with ERP platforms and service transition planning.
• Ability to work collaboratively across dispersed teams.

Responsibilities

• Support the creation of Capita's Service Blueprint and High-Level Operating Model.
• Assist functional teams in developing detailed service designs across HR, Finance and Payroll.
• Collaborate with the End-User Forum to present and iterate service designs.

Skills

Shared service design experience

Familiarity with ERP platforms

Collaborative teamwork skills

UX design knowledge

Understanding of GDS methodology

Job description

A leading outsourcing firm in the United Kingdom is seeking an experienced Service Analyst to support the development of high-quality service designs across HR, Finance, and Payroll. The role involves collaboration with various teams and the creation of Standard Operating Procedures. Ideal candidates will have experience in shared service design and familiarity with ERP platforms. Competitive salary up to £43,500 plus benefits and the opportunity is home-based.