Remote Service Admin Coordinator for Field Engineers

JR Recruitment; Remote; GBP 28,000 - 32,000; Full time

Job summary

A family-run business is seeking a Service Administration Coordinator to manage a team of field service engineers. This role involves scheduling customer appointments, coordinating engineers, and ensuring smooth operations. Ideal candidates will have experience in administrative roles, excellent customer service skills, and a strong attention to detail. The position is primarily remote with occasional travel to the Basingstoke office. Key skills include CRM proficiency and effective communication.

Qualifications

• Proven experience in an administrative role within field service or trade services.
• Ability to schedule and coordinate mobile engineers effectively.
• Strong customer service skills with phone handling experience.

Responsibilities

• Schedule and book customer in-home appointments efficiently.
• Maintain engineer diaries and manage daily schedules.
• Confirm appointments with clear communication to customers.

Skills

Customer service experience

Leadership

CRM systems usage

Scheduling software proficiency

Attention to detail

Tools

ServiceM8

Microsoft Office

Google Workspace

Job description

A family-run business is seeking a Service Administration Coordinator to manage a team of field service engineers. This role involves scheduling customer appointments, coordinating engineers, and ensuring smooth operations. Ideal candidates will have experience in administrative roles, excellent customer service skills, and a strong attention to detail. The position is primarily remote with occasional travel to the Basingstoke office. Key skills include CRM proficiency and effective communication.