Remote Senior Technical Support Engineer Clearance Eligible

Palo Alto Networks; Remote; GBP 50,000 - 70,000; Full time

Job summary

A cybersecurity solutions provider is seeking a skilled Technical Support Engineer to join its team in Greater London. The role involves providing post-sales technical support, troubleshooting complex networking issues, and ensuring a positive customer experience. Candidates should have extensive technical knowledge, excellent communication skills, and a strong customer focus. Advanced certifications and experience with security protocols are advantageous. Join a dynamic team dedicated to innovative cybersecurity solutions.

Benefits

Flexible working environment

Professional development opportunities

Diversity and inclusion programs

Qualifications

• 8+ years of deep technical knowledge and technical support experience.
• Advanced certifications such as CCIE/JNCIE/CISSP are an advantage.
• Ability to debug complex networks independently.

Responsibilities

• Provide post sales technical support, configurations, and troubleshooting.
• Handle support cases ensuring timely resolution.
• Work closely with sales and engineering teams.

Skills

Technical knowledge in networking protocols

Customer focus

Critical thinking

Excellent communication skills

Self-motivated and disciplined

Project management skills

Problem solving skills

Tools

TCP/IP

BGP4

OSPF

NAT

IPSEC

Cisco firewalls

Job description

A cybersecurity solutions provider is seeking a skilled Technical Support Engineer to join its team in Greater London. The role involves providing post-sales technical support, troubleshooting complex networking issues, and ensuring a positive customer experience. Candidates should have extensive technical knowledge, excellent communication skills, and a strong customer focus. Advanced certifications and experience with security protocols are advantageous. Join a dynamic team dedicated to innovative cybersecurity solutions.