Remote SaaS Customer Success Manager (Dutch)

Appficiency Inc.; Remote; GBP 35,000 - 55,000; Full time

Job summary

A dynamic technology company in the UK is seeking a Customer Success Manager with at least 3 years in customer support roles. The role offers remote flexibility and involves product demonstrations, managing customer onboarding, and developing long-lasting relationships. Candidates must possess excellent communication skills and proficiency in Dutch. This is an opportunity to grow in a fast-paced and supportive environment.

Qualifications

• Minimum 3 years in customer service/support roles.
• Experience in fast-paced environments.
• Ability to work independently and as a team.

Responsibilities

• Deliver product demonstrations.
• Manage new customers through onboarding.
• Evaluate and analyze customer needs.
• Troubleshoot issues and manage support tickets.
• Assist in account management for renewals.

Skills

Excellent written and verbal communication skills

Outstanding troubleshooting ability

Effective organization and time management

Desire to expand personal skill base

Good customer support experiences

Teamwork

SaaS experience

Dutch Speaking (Professional or Native level)

Job description

A dynamic technology company in the UK is seeking a Customer Success Manager with at least 3 years in customer support roles. The role offers remote flexibility and involves product demonstrations, managing customer onboarding, and developing long-lasting relationships. Candidates must possess excellent communication skills and proficiency in Dutch. This is an opportunity to grow in a fast-paced and supportive environment.