Remote Quality Advisor: Elevate Customer Service Coaching

Serco Limited; United Kingdom; Remote; GBP 26,000; Full time

Job summary

A leading service management company is seeking a Quality Advisor to monitor and enhance the performance of Customer Advisors. This home-based role requires strong coaching skills and experience in customer service. You will provide feedback and training to ensure high-quality service levels. Ideal candidates are results-driven with excellent communication abilities, ready to contribute to a culture of excellence.

Benefits

Corporate Benefits Package

Personal development opportunities

Supportive work environment

Qualifications

• Proven experience in handling customer contacts and resolving inquiries.
• Strong coaching and mentoring skills to improve team performance.
• Excellent verbal and written communication skills.

Responsibilities

• Conduct quality monitoring and provide feedback to Customer Advisors.
• Identify development opportunities and deliver tailored coaching and training.
• Resolve escalated calls and complaints, ensuring swift resolutions.
• Collaborate with team managers to address concerns.

Skills

Customer service experience

Coaching skills

Communication skills

Proficiency in Microsoft Office

Organizational skills

Results-driven mindset

Job description

A leading service management company is seeking a Quality Advisor to monitor and enhance the performance of Customer Advisors. This home-based role requires strong coaching skills and experience in customer service. You will provide feedback and training to ensure high-quality service levels. Ideal candidates are results-driven with excellent communication abilities, ready to contribute to a culture of excellence.