Remote Product Support Specialist UK — Flexible Hours

Overton; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A socially conscious startup is seeking a Product Support Specialist to enhance user engagement and support. You'll provide onboarding and training for clients, analyzing feedback to shape our platform. The role allows for flexible working hours within the UK, making evening training sessions possible. Ideal candidates have a strong background in working with academic audiences, excellent communication skills, and a passion for customer experience. Competitive salary and benefits available.

Benefits

BUPA private health insurance

28 days annual leave plus bank holidays

6% employer pension contribution

Free gym and snacks

New Mac laptop provided

Qualifications

• Experience designing and delivering virtual training sessions.
• Experience creating customer education materials or user guides.
• Experience analysing or visualising data is an asset.

Responsibilities

• Provide onboarding assistance and tailored virtual training sessions.
• Deliver timely responses to customer support requests.
• Update and collaborate on customer education resources.
• Maintain accurate records in the CRM (Pipedrive).
• Support client renewal communications.

Skills

Passionate about helping clients

Experience working with academic audiences

Strong ability to anticipate user needs

Creative and proactive

Highly organised with attention to detail

Job description

A socially conscious startup is seeking a Product Support Specialist to enhance user engagement and support. You'll provide onboarding and training for clients, analyzing feedback to shape our platform. The role allows for flexible working hours within the UK, making evening training sessions possible. Ideal candidates have a strong background in working with academic audiences, excellent communication skills, and a passion for customer experience. Competitive salary and benefits available.