Remote Precertification & Member Support Specialist

International Medical Group; United Kingdom; Remote; GBP 30,000 - 42,000; Full time

Job summary

A leading travel insurance company is seeking a Remote Precertification Intake Coordinator to deliver exceptional customer service. The role involves handling inbound communications, documenting outcomes, and supporting clients effectively. Candidates should have experience in medical office administration and a strong customer service background. This position offers flexible scheduling and a range of benefits, including a performance bonus and comprehensive insurance package.

Benefits

Monthly performance bonus

Comprehensive benefits package

401k plan with company match

Paid parental leave

Tuition reimbursement

Paid time off

Casual dress environment

Qualifications

• At least one year of experience in patient intake or medical office administration.
• Experience in a quality, customer service role with professional interpersonal skills.
• Self-motivated with attention to detail in a fast-paced environment.

Responsibilities

• Answer a high volume of inbound communication in a professional manner.
• Document contact outcomes in the customer relationship management tool.
• Assist in special projects or tasks as assigned.

Skills

Customer service

Multi-tasking

Microsoft Office Suite

Professional communication

Job description

A leading travel insurance company is seeking a Remote Precertification Intake Coordinator to deliver exceptional customer service. The role involves handling inbound communications, documenting outcomes, and supporting clients effectively. Candidates should have experience in medical office administration and a strong customer service background. This position offers flexible scheduling and a range of benefits, including a performance bonus and comprehensive insurance package.