Remote Precertification Intake Coordinator

International Medical Group; United Kingdom; Remote; GBP 30,000 - 42,000; Full time

Job summary

A leading travel insurance company is seeking a Remote Precertification Intake Coordinator to deliver exceptional customer service. The role involves handling inbound communications, documenting outcomes, and supporting clients effectively. Candidates should have experience in medical office administration and a strong customer service background. This position offers flexible scheduling and a range of benefits, including a performance bonus and comprehensive insurance package.

Benefits

Monthly performance bonus

Comprehensive benefits package

401k plan with company match

Paid parental leave

Tuition reimbursement

Paid time off

Casual dress environment

Qualifications

• At least one year of experience in patient intake or medical office administration.
• Experience in a quality, customer service role with professional interpersonal skills.
• Self-motivated with attention to detail in a fast-paced environment.

Responsibilities

• Answer a high volume of inbound communication in a professional manner.
• Document contact outcomes in the customer relationship management tool.
• Assist in special projects or tasks as assigned.

Skills

Customer service

Multi-tasking

Microsoft Office Suite

Professional communication

Job description

We at International Medical Group®, Inc. (IMG®) can only fully realize our mission when talented, passionate people come together to get the job done.

As one of the world’s top travel medical insurance companies, IMG® helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad, people traveling frequently between countries, and those who maintain multiple countries of residence find Global Peace of Mind® through our products.

Come help IMG® get to work! We are looking to grow our teams with people who share our energy and enthusiasm for being there with our insured members wherever life takes them.

Remote Precertification Intake Coordinator

As one of the world’s top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®.

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. We are now accepting applications to fill our next training class.

JOB DETAILS

• Location: Indianapolis, IN. Remote scheduling options available
• Day shift available with Mon‑Fri schedules
• Some holidays may be required. (Thanksgiving, Christmas, New Year's Day are all paid time off)
• Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H‑1B or TN status) for this position.

JOB SUMMARY

The Insurance Assistance Coordinator II is responsible for delivering exceptional customer service and support to our clients, providers, and members. You will handle incoming phone calls from facility providers and members, ensuring a high level of customer service and productivity. Types of inquiries include asking medical service type, requesting medical records, working inbound emails and faxes. As the front line for IMG and our expanding international clientele, you must present yourself professionally on the phone and through email. Additionally, you must remain calm under pressure and thrive in a fast‑paced environment.

PERKS

• Monthly performance bonus (must meet department standards and qualifications)
• Comprehensive benefits package including Medical / RX / Dental / Vision Insurance
• 401k plan with company match
• Paid parental leave
• Tuition reimbursement
• Paid time off
• Casual dress environment

DUTIES AND RESPONSIBILITIES

• Answer and address a high volume of inbound communication (phone, email, fax, etc.) in a professional and courteous manner while maintaining performance metrics, quality standards, and HIPAA compliance
• Proficient in multi‑tasking, efficiently navigating multiple tabs while typing during calls.
• Provide professional and courteous outbound communication as needed
• Work shared email mailbox and providing professional and accurate assistance responses to member and client communications
• Document contact outcomes in customer relationship management tool
• Assist in special projects or tasks as assigned by supervisors or team leaders as needed
• Ability to complete company training course requirements
• Availability to work some holidays and weekend days. Job may require flexible scheduling to grow in the company
• Interest in undergoing government vetting to work on specialized products

QUALIFICATIONS

• At least one year of experience in patient intake or medical office administration
• Possess at least one year of experience in a quality, customer service role, demonstrating helpfulness and dedication with professional interpersonal, written, and oral communication skills
• Basic level of proficiency in Microsoft Office Suite software
• Self‑motivated with a proven ability to maintain a positive attitude, manage stress effectively, and demonstrate attention to detail in a fast‑paced environment
• Global geographical and cultural awareness

PREFERRED SKILLS

• Self‑presentation skills
• Bilingual – Proficient verbal and written communication skills in a foreign language (including but not limited to Spanish, Portuguese, Mandarin, and/or French) a plus but not required
• International insurance experience preferred

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.