Remote Post-Sales Escalation Engineer: Cloud & Print

Apogee Corporation Limited; Willenhall; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading technology service provider in the UK seeks a Post-Sales Escalation Engineer to handle complex technical challenges and provide exceptional customer support. The role requires expertise in enterprise print management solutions and knowledge of networking and cloud platforms. Ideal candidates excel in communicating clearly under pressure. The position is remote with periodic office attendance for team meetings.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

Pension scheme

Life assurance 4 x salary

Mental health support programmes

Cycle2work scheme

Discounted Gym Membership

Qualifications

• Proven experience supporting print management solutions.
• Strong understanding of networking and server infrastructure.
• Excellent communication and customer-facing skills.

Responsibilities

• Partner with customers in varied IT landscapes.
• Own high-priority escalations end-to-end.
• Troubleshoot complex issues across infrastructure and networking layers.

Skills

Supporting enterprise print management solutions

Networking knowledge

Active Directory

Server infrastructure

Cloud platforms

Communication skills

Problem-solving under pressure

Job description

A leading technology service provider in the UK seeks a Post-Sales Escalation Engineer to handle complex technical challenges and provide exceptional customer support. The role requires expertise in enterprise print management solutions and knowledge of networking and cloud platforms. Ideal candidates excel in communicating clearly under pressure. The position is remote with periodic office attendance for team meetings.