Remote Plumbing Tech Support Specialist

Oliver Rae; Willenhall; Remote; GBP 28,000 - 30,000; Full time

Job summary

A leading recruitment business is seeking a Customer Service Administrator with plumbing knowledge to support customers in the USA. This remote role allows you to troubleshoot technical queries and provide assistance from home, with hours from 13:00 to 21:00, Monday to Friday. Ideal candidates will have hands-on plumbing experience and communication skills to guide customers effectively. Initial training will require travel to Birmingham.

Benefits

Permanent, stable role

Work from home after training

Full product and system training

Supportive team environment

Qualifications

• Practical understanding of plumbing, bathrooms, fittings, or installation.
• Confident in troubleshooting and explaining solutions.
• Professional attitude with strong problem-solving skills.

Responsibilities

• Answer customer queries via phone, email, and video call.
• Guide customers through technical problem-solving.
• Arrange spares and replacements.
• Manage orders and documentation.
• Handle return shipping and export paperwork.

Skills

Hands-on plumbing or installation knowledge

Clear communication

Troubleshooting skills

Attention to detail

Computer systems and email proficiency

Job description

A leading recruitment business is seeking a Customer Service Administrator with plumbing knowledge to support customers in the USA. This remote role allows you to troubleshoot technical queries and provide assistance from home, with hours from 13:00 to 21:00, Monday to Friday. Ideal candidates will have hands-on plumbing experience and communication skills to guide customers effectively. Initial training will require travel to Birmingham.