Remote Patient Support Specialist

Doccla; Remote; GBP 28,000; Full time

Job summary

A leading healthtech company is looking for a Patient Support Agent to assist patients and clinicians with our services. The role involves resolving queries, educating users, and handling data in a regulated environment. Candidates should demonstrate excellent communication skills and a collaborative spirit, with healthcare experience preferred. This is a full-time fixed-term position with a salary of 28,000 per annum, and the role can be remote, making it flexible for candidates.

Benefits

25 days annual leave plus bank holidays

Flexible remote working options

Employee stock options

Private health insurance

Cycle to work scheme

Free daily lunch at the office

Qualifications

• Previous healthcare experience preferred but not essential.
• Humble, positive, and committed attitude.
• Full-time availability working 5 days per week inclusive of rotational evenings, weekends, and bank holidays.

Responsibilities

• Provide support and help resolve queries whilst educating patients and clinicians on how to use Doccla services and medical devices.
• Clearly communicate with both clinicians and patients via phone calls and emails.
• Adhere to standard operating procedures and policies particularly relating to patient safety and information governance.

Skills

Excellent verbal and written communication skills

Previous healthcare experience

Collaborative team player

Tools

CRM / ticketing system

Job description

A leading healthtech company is looking for a Patient Support Agent to assist patients and clinicians with our services. The role involves resolving queries, educating users, and handling data in a regulated environment. Candidates should demonstrate excellent communication skills and a collaborative spirit, with healthcare experience preferred. This is a full-time fixed-term position with a salary of 28,000 per annum, and the role can be remote, making it flexible for candidates.