Remote Participant Support Specialist

Prolific; City Of London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading data platform provider in the UK is seeking a Participant Support Advisor to deliver exceptional support to research participants. In this role, you'll resolve queries with empathy, collaborate with cross-functional teams, and contribute to improving user experience. Ideal candidates will have technical support experience in a SaaS environment and strong communication skills. Enjoy a competitive salary and flexible working arrangements within a mission-driven culture.

Benefits

Competitive salary

Remote working opportunities

Mission-driven culture

Qualifications

• Experience in a SaaS/tech environment handling customer queries.
• Proficient in clear and empathetic communication.
• Strong ability to troubleshoot and resolve issues effectively.

Responsibilities

• Provide outstanding support to participants, resolving queries.
• Investigate account and payment issues and escalate as needed.
• Collaborate with internal teams to enhance the participant experience.

Skills

Experience providing user or technical support in a SaaS or tech company

Excellent written communication skills

Strong troubleshooting skills

Experience supporting cross‑functional projects

Ability to collaborate confidently

Resilience and adaptability under pressure

Familiarity with CRMs and ticketing platforms

Tools

Intercom

Job description

A leading data platform provider in the UK is seeking a Participant Support Advisor to deliver exceptional support to research participants. In this role, you'll resolve queries with empathy, collaborate with cross-functional teams, and contribute to improving user experience. Ideal candidates will have technical support experience in a SaaS environment and strong communication skills. Enjoy a competitive salary and flexible working arrangements within a mission-driven culture.