Remote Overnight Counsellor - 24/7 Helpline & Growth

The Portfolio Group; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading health and wellbeing organization is seeking an EAP Counsellor to provide emotional support on a 24/7 helpline. The role includes delivering telephone and video counselling sessions and maintaining an active client caseload. Candidates must have a Level 4 Diploma in Counselling and be a registered BACP member. This remote position offers comprehensive benefits including paid BACP membership, generous holiday, and health insurance options, alongside a supportive and dynamic work environment.

Benefits

BACP membership and accreditation paid for

Monthly incentives

Contributory Pension Scheme

25 Days Holiday + Bank Holidays

Christmas bonus after 3 years of service

Social events throughout the year

Qualifications

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
• Registered member of the BACP.
• Relevant telephone experience.
• High level of computer literacy (MS Office).
• Good communication and customer service skills.

Responsibilities

• Provide immediate emotional support and guidance to callers.
• Deliver structured telephone/video counselling.
• Maintain an active caseload of clients.

Skills

Diploma level 4 in Counselling

Registered member of the BACP

Telephone counselling experience

Computer literacy (MS Office)

Organizational skills

Communication skills

Education

Diploma level 4 in Counselling

Tools

MS Office

Job description

A leading health and wellbeing organization is seeking an EAP Counsellor to provide emotional support on a 24/7 helpline. The role includes delivering telephone and video counselling sessions and maintaining an active client caseload. Candidates must have a Level 4 Diploma in Counselling and be a registered BACP member. This remote position offers comprehensive benefits including paid BACP membership, generous holiday, and health insurance options, alongside a supportive and dynamic work environment.