Remote Outpatient Scheduler & Front Desk Coordinator

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Milton Keynes seeks an Outpatient Receptionist Scheduler to manage patient appointments and provide excellent customer service. Ideal candidates will have experience in a healthcare setting, strong communication skills, outstanding organisational abilities, and a proficiency in Microsoft Office. Responsibilities include scheduling appointments, handling patient queries, and collaborating with a team to ensure quality patient care.

Qualifications

• Good standard of spoken English.
• Understanding of confidentiality in the workplace.
• Ability to accurately input and retrieve information on a computerised system.

Responsibilities

• Scheduling outpatient appointments according to established policies.
• Responding to patient and GP queries in a call centre environment.
• Monitoring patient waiting lists to ensure timely appointments.

Skills

Organisational skills

Customer care

Keyboard skills

Communication skills

Ability to work under pressure

Education

Good general education including English (GCSE Grade C or above)

ECDL qualification or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

A healthcare provider in Milton Keynes seeks an Outpatient Receptionist Scheduler to manage patient appointments and provide excellent customer service. Ideal candidates will have experience in a healthcare setting, strong communication skills, outstanding organisational abilities, and a proficiency in Microsoft Office. Responsibilities include scheduling appointments, handling patient queries, and collaborating with a team to ensure quality patient care.