Remote Outbound Bereavement Support Advisor

Rullion Managed Services; Willenhall; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment company is seeking an Outbound Customer Services Advisor to support individuals following bereavement. The role includes making outbound calls, providing guidance, and ensuring compliance with regulations. An empathetic, resilient professional is desired for this remote position, offering £12.60 per hour. Suitable candidates should have experience in a call center environment and excellent communication skills.

Qualifications

• Ability to engage with clients in a clear, empathetic, and professional manner.
• Ideally experienced in a regulated call center environment.
• Ability to sensitively understand client needs and build rapport.

Responsibilities

• Making outbound calls to clients and providing support as per agreed call structures.
• Delivering a sensitive, structured, and compassionate approach to client conversations.
• Meeting personal and team targets to help the business achieve its objectives.

Skills

Excellent Communication Skills

Experience in a Call Centre Environment

Strong Active Listening Skills

Attention to Detail

Ability to Work Under Pressure

Adaptability & Multitasking

Empathy

Job description

A leading recruitment company is seeking an Outbound Customer Services Advisor to support individuals following bereavement. The role includes making outbound calls, providing guidance, and ensuring compliance with regulations. An empathetic, resilient professional is desired for this remote position, offering £12.60 per hour. Suitable candidates should have experience in a call center environment and excellent communication skills.