Remote Out-of-Hours Support Agent (Part-Time, Sat-Sun)

Sureserve; Glasgow; Remote; GBP 10,000; Part time

Job summary

A leading compliance and energy services company in the UK seeks a Customer Service Representative for a part-time position working weekends. The ideal candidate will manage emergency calls, provide customer support, and ensure effective dispatch of service personnel. This role offers a salary of £9,828 per annum, along with numerous benefits such as a pension scheme, life assurance, and employee engagement events.

Benefits

£9,828 per annum

Contributory pension scheme

Life assurance

20 days + Bank holidays

Employee Assistance Programme (EAP)

Bike2Work Scheme

EV Car Scheme

Career growth opportunities

Qualifications

• Experience in a contact centre or customer-service role.
• Clear verbal communication skills and calm under pressure.
• Proficient with CRM systems.
• Strong organizational and multitasking skills.

Responsibilities

• Manage emergency inbound calls from customers.
• Plan engineer workloads for out-of-hours maintenance.
• Log all enquiries accurately on the CRM system.
• Provide guidance to tenants and escalate issues when necessary.

Skills

Call handling experience

Verbal communication

CRM proficiency

Organizational skills

Flexibility in working hours

IT literacy

Tools

MS Office

Job description

A leading compliance and energy services company in the UK seeks a Customer Service Representative for a part-time position working weekends. The ideal candidate will manage emergency calls, provide customer support, and ensure effective dispatch of service personnel. This role offers a salary of £9,828 per annum, along with numerous benefits such as a pension scheme, life assurance, and employee engagement events.