Remote Operating System Operative

DP World; Stanford-le-Hope; Remote; GBP 10,000 - 40,000; Full time

Job summary

A global logistics company in Stanford-le-Hope is seeking a Remote Operating System Operative. This role involves remotely operating Automated Stacking Cranes to maintain efficient operations and customer service KPIs. Candidates should have GCSE Maths & English, good IT skills, and experience in customer service. Flexibility for a 12-hour shift pattern is required, with a market-competitive compensation package offered.

Benefits

Market-competitive compensation

Personal growth opportunities

Informal working atmosphere

Qualifications

• Minimum educational level: GCSE Maths & English Grade C or equivalent.
• Experience within a similar role or operating an RC desk is preferred.
• Demonstrable experience dealing with external customers either face-to-face or over the phone is essential.

Responsibilities

• Remotely operate Automated Stacking Cranes via remote control consoles.
• Work closely with other operational staff to meet port requirements.
• Communicate via voice radio to resolve problems accurately.

Skills

Experience dealing with external customers

Good IT skills

Excellent verbal and written communication

Good organisational skills

Ability to work under pressure

Flexibility to work additional hours

Education

GCSE Maths & English Grade C or equivalent

Tertiary education or military training

Tools

Microsoft applications

Job description

Overview

We are offering an opportunity for a Remote Operating System Operative to join our team in Stanford-Le-Hope. The role operates Automated Stacking Cranes (ASCs) via remote control consoles, supported by cameras and video equipment, to maintain an efficient ASC operation and meet customer service KPIs in line with company standards, policies, and procedures.

This role follows a 12-hour day and night shift on a 4 on/4 off pattern, covering both weekdays and weekends.

Responsibilities

• Remotely operate ASCs from an office when automated mode is not available, including loading containers on trucks and terminal chassis on landside interchange zones; unloading containers from trucks and terminal chassis on landside interchange zones; driving to or from the maintenance position; performing remote picking and grounding operations in automatic mode; and checking the height of container stacks and container IDs.
• Remotely operate ASCs during the final landing phase of containers onto vehicles when required.
• Use terminal operating systems and monitor shipside and landside operations.
• Work closely with other operational staff to meet port requirements.
• Communicate via voice radio, answer incoming calls from operators and others, and resolve problems accurately and promptly.
• Be fully flexible in the duties carried out within the Control Room.
• Have a thorough knowledge of the company’s operating procedures for Control and Terminal.

Qualifications, Skills & Experience

• Minimum educational level: GCSE Maths & English Grade C or equivalent.
• Tertiary educational level or military training is an advantage.
• Experience within a similar role or operating an RC desk is preferred.
• Experience in an operational, industrial, or port-industry related role.
• Demonstrable experience dealing with external customers either face-to-face or over the phone is essential.
• Good IT skills with experience using systems and all Microsoft applications.
• Excellent verbal and written communication skills; experience with radio communications is advantageous.
• Excellent interpersonal skills with the ability to work under sustained pressure.
• Good organisational skills with attention to detail.
• Can-do attitude with willingness to learn and develop within the role.
• Ability to maintain high levels of concentration at all times.
• Flexibility to work additional hours when necessary.

Notes

• Eligibility to work in the UK.
• We may close roles early depending on the number of applications received.
• A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads.
• Safety requirements: health and medical checks may be performed; requirements include, but are not limited to, weight, height, blood pressure and hearing.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market-competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we push trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions that minimize disruptions from the factory floor to the customer’s door.

We’re transforming and integrating our businesses—Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology—and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises syncreon, Imperial and P&O.