Remote Onboarding Success Manager

Atlassian; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading software company in Greater London is looking for an Onboarding Success professional focused on customer onboarding and product adoption. In this role, you will design and deliver scalable customer engagements, develop advisor relationships, and manage post-sales activities to ensure successful integration of software solutions. The ideal candidate will have a strong background in customer success with SaaS products and technical expertise in tools like Gainsight and Salesforce. This position offers flexibility in work location and opportunities for professional growth.

Benefits

Health and well-being resources

Paid volunteer days

Flexible work location

Qualifications

• Experience in Customer Success with large SaaS product portfolios.
• Focused on driving adoption during customer onboarding phase.
• Experience building customer journey programs backed by clear success criteria.

Responsibilities

• Design and deliver scalable customer engagements.
• Develop trusted advisor relationships with customers.
• Manage post-sales activity through relationship-building.

Skills

Customer Success Management

Technical Expertise

Change Management

Communication Planning

Agile Methodologies

Tools

Gainsight

Salesforce

Tableau

Job description

A leading software company in Greater London is looking for an Onboarding Success professional focused on customer onboarding and product adoption. In this role, you will design and deliver scalable customer engagements, develop advisor relationships, and manage post-sales activities to ensure successful integration of software solutions. The ideal candidate will have a strong background in customer success with SaaS products and technical expertise in tools like Gainsight and Salesforce. This position offers flexibility in work location and opportunities for professional growth.