Remote Moodle & Totara Support Technician

Trades Workforce Solutions; Belfast; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A customer-focused technology company is seeking a Moodle-Totara Support Technician. This remote-first role requires at least 2 years of experience with Moodle LMS, Moodle Workplace, and Totara. Responsibilities include providing world-class technical support to customers, troubleshooting issues, and collaborating with various teams. The ideal candidate will have a proven track record in customer support and strong analytical skills. Join us to contribute to our mission of delivering optimal solutions and support experiences.

Benefits

Flexible working hours

Collaborative workspace in Belfast

Professional development opportunities

Qualifications

• Minimum 2 years experience with Moodle LMS, Moodle Workplace, and Totara.
• Proven track record in handling complex customer support cases.
• Fluency in both German and English is a plus.

Responsibilities

• Provide technical support to customers via phone, video, and support portal.
• Troubleshoot and resolve technical issues collaboratively.
• Manage installation and configuration of applications.

Skills

Customer support experience

Technical issue troubleshooting

Collaboration

Analytical skills

Tools

Moodle LMS

Moodle Workplace

Totara

Linux OS

GIT

Job description

A customer-focused technology company is seeking a Moodle-Totara Support Technician. This remote-first role requires at least 2 years of experience with Moodle LMS, Moodle Workplace, and Totara. Responsibilities include providing world-class technical support to customers, troubleshooting issues, and collaborating with various teams. The ideal candidate will have a proven track record in customer support and strong analytical skills. Join us to contribute to our mission of delivering optimal solutions and support experiences.