Remote Moodle & Totara Support Technician

Corvus People; Remote; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is looking for a Support Technician to provide technical assistance for clients using Moodle and Totara platforms. This remote-first position requires a minimum of 2 years’ experience in technical support, with a strong understanding of Moodle LMS. You will troubleshoot issues, install updates, and manage integrations. Benefits include flexible working, 35 days leave, and a competitive salary of £30-£35k. Candidates must be based in Northern Ireland or the UK and willing to travel to Belfast as needed.

Benefits

Flexible working

Life cover

Birthday vouchers

Day off bonus

35 days leave

Qualifications

• Minimum 2 years’ experience in a technical support role.
• Confident in troubleshooting technical and integration issues.
• Customer-focused with excellent communication skills.

Responsibilities

• Provide technical support via phone, video, and support portal.
• Troubleshoot and resolve technical issues, escalating when necessary.
• Install, configure, update, and upgrade learning platforms.

Skills

Technical support experience

Experience with Moodle LMS

Strong communication skills

Problem-solving ability

Job description

A recruitment agency is looking for a Support Technician to provide technical assistance for clients using Moodle and Totara platforms. This remote-first position requires a minimum of 2 years’ experience in technical support, with a strong understanding of Moodle LMS. You will troubleshoot issues, install updates, and manage integrations. Benefits include flexible working, 35 days leave, and a competitive salary of £30-£35k. Candidates must be based in Northern Ireland or the UK and willing to travel to Belfast as needed.