Remote Merchant Support Specialist

Payroc; Belfast; Remote; GBP 25,000 - 35,000; Full time

Job summary

A financial services company is seeking a Specialist I, Merchant Support, located in Northern Ireland. This entry-level role involves delivering exceptional service to merchants and partners, handling enquiries about deposits and services. Candidates should possess strong customer service skills, a proactive mindset, and the ability to multitask effectively. The position offers remote work and aligns compensation with local market standards.

Benefits

Comprehensive benefits package

Performance-based bonuses

Equal opportunities and accommodations for disabilities

Qualifications

• Understanding of customer service in a professional environment.
• Ability to manage challenging situations effectively.
• Developing knowledge of Payroc's products and services.

Responsibilities

• Analyse payment-related issues and provide sustainable solutions.
• Collaborate with internal teams for complex queries.
• Deliver high-quality customer service to various stakeholders.

Skills

Customer Service

Interpersonal Skills

Proactive Mindset

Time Management

Ability to Multitask

Job description

A financial services company is seeking a Specialist I, Merchant Support, located in Northern Ireland. This entry-level role involves delivering exceptional service to merchants and partners, handling enquiries about deposits and services. Candidates should possess strong customer service skills, a proactive mindset, and the ability to multitask effectively. The position offers remote work and aligns compensation with local market standards.