Remote MDR & Complaint Leader for Medical Devices

ConvaTec Inc; City Of London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global medical products company is seeking a Complaint Evaluation Manager to lead the team responsible for medical device reporting and complaint investigations. This remote role requires a Bachelor's degree in Science or Engineering and experience in medical devices or clinical care. The ideal candidate will oversee complaint handling processes and ensure timely submissions of Medical Device Reports (MDRs) to regulatory agencies.

Qualifications

• Experience in medical device, biomedical engineering, or clinical care.
• Bachelor's degree in Science, Engineering, or equivalent.
• Advanced knowledge of operational procedures and tools.

Responsibilities

• Process, investigate, and monitor trending of product defect complaints.
• Align with Medical Safety on adverse events during complaint investigations.
• Monitor complaint activity and suggest modifications to processes.
• Provide technical expertise for complaint processing systems.
• Ensure all product complaint investigations are concluded properly.
• Track effectiveness of corrective actions for product complaints.

Skills

Medical device experience

Biomedical engineering knowledge

Clinical care

Technical expertise in complaint processing

Education

Bachelor's degree in Science or Engineering

Job description

A global medical products company is seeking a Complaint Evaluation Manager to lead the team responsible for medical device reporting and complaint investigations. This remote role requires a Bachelor's degree in Science or Engineering and experience in medical devices or clinical care. The ideal candidate will oversee complaint handling processes and ensure timely submissions of Medical Device Reports (MDRs) to regulatory agencies.