Remote Luxury Virtual Client Advisor

PRADA; Bicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading luxury brand is seeking a Virtual Client Advisor in Bicester Village. In this role, you will represent the brand to customers through virtual channels and ensure their satisfaction. Responsibilities include handling customer requests, promoting sales, and updating CRM activities. The ideal candidate will have experience in luxury customer service, excellent communication skills, and the ability to build long-lasting client relationships, all while working in a creative and international environment.

Qualifications

• Similar experience within a luxury or premium brand.
• Understanding of luxury customer service.
• Experience in building long-lasting relationships with clients.

Responsibilities

• Handle requests from virtual customers via various channels.
• Present products requested by the customer.
• Achieve monthly Virtual Sales targets.
• Update CRM activities and manage complaints.

Skills

Excellent communication skills

Fluency in English

Experience in luxury customer service

Interpersonal skills

Teamwork

Job description

A leading luxury brand is seeking a Virtual Client Advisor in Bicester Village. In this role, you will represent the brand to customers through virtual channels and ensure their satisfaction. Responsibilities include handling customer requests, promoting sales, and updating CRM activities. The ideal candidate will have experience in luxury customer service, excellent communication skills, and the ability to build long-lasting client relationships, all while working in a creative and international environment.