Remote IT Support Specialist – Service Desk

Everything Tech Group; East Midlands; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading tech support company in the East Midlands is seeking a Service Desk Analyst to provide remote IT support to all end users, ensuring high customer service and adherence to service standards. The ideal candidate will have at least 1 year of IT support experience and a strong understanding of general IT services and technologies. This role offers competitive benefits including 25 days annual leave, private medical, and opportunities for training and qualifications.

Benefits

25 days annual leave + bank holidays

Private Medical via Medicash

Pension Scheme

Payment for training and professional qualifications

Beer Fridge Thursday & Fridays

Team socials

Qualifications

• 1 year experience of providing Service Desk IT support.
• Understanding of PCs, servers, email, telephony, and networking.
• Eager to continually develop technical and customer service skills.

Responsibilities

• Provide proactive IT Support to all customers.
• Deliver exceptional Customer Service striving for first time resolution.
• Maintain and update the Autotask system with all activities.

Skills

IT Support

Customer Service

Communication Skills

Time Management

Networking Technologies

Active Directory

Education

Computer-based qualification

Tools

Windows

Microsoft Office

Microsoft 365

Autotask

Job description

A leading tech support company in the East Midlands is seeking a Service Desk Analyst to provide remote IT support to all end users, ensuring high customer service and adherence to service standards. The ideal candidate will have at least 1 year of IT support experience and a strong understanding of general IT services and technologies. This role offers competitive benefits including 25 days annual leave, private medical, and opportunities for training and qualifications.