Remote IT Service Desk Manager — Lead High-Impact Support

National Autistic Society; United Kingdom; Remote; GBP 39,000; Full time

Job summary

A leading charity for autistic people is seeking a Service Desk Manager to lead a high-performing IT service team. The role involves ensuring exceptional service delivery and improving processes to enhance user experience. Candidates should have strong leadership skills, experience in customer service, and the ability to effectively manage incidents. This is a full-time role based in the UK with a salary of £38,208 per annum and attractive benefits.

Benefits

Auto-enrolled Pension Scheme

25 days annual leave plus bank holidays

Online staff discounts

Healthcare Cash Plan

Life Assurance

Employee Assistance Programme

Global mindfulness app access

Qualifications

• Strong leadership skills to manage the IT service team.
• Experience in customer service and enhancing user experience.
• Ability to manage incidents effectively and communicate with stakeholders.

Responsibilities

• Lead the IT service team to ensure exceptional service delivery.
• Monitor and manage incident queues and resource allocation.
• Oversee major incidents from identification to resolution.

Skills

Leadership

Customer Service

Process Improvement

Incident Management

Job description

A leading charity for autistic people is seeking a Service Desk Manager to lead a high-performing IT service team. The role involves ensuring exceptional service delivery and improving processes to enhance user experience. Candidates should have strong leadership skills, experience in customer service, and the ability to effectively manage incidents. This is a full-time role based in the UK with a salary of £38,208 per annum and attractive benefits.