Remote IT Service Desk Lead - Drive Support & Automation

Health Partners; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading wellness solutions provider in the UK is looking for a Service Desk Manager to ensure high-quality IT support for users. This role is home-based and focuses on managing the Service Desk team, driving continuous improvements, and mentoring staff. Candidates should possess an ITIL Certification and strong leadership skills. Excellent communication and problem-solving abilities are essential. Enjoy competitive pay up to £45k, along with benefits like a pension scheme and annual leave.

Benefits

Competitive annual salary

Contributory pension scheme up to 6%

Life assurance

25 days annual leave plus bank holidays

Day off for your birthday

Discounted gym membership

Cycle to work scheme

Health cashback plan

Qualifications

• Proven experience in managing an IT Service Desk or similar technical support function.
• Strong leadership and people management skills to motivate and develop a team.
• Excellent troubleshooting and problem-solving capabilities focused on user-centric solutions.
• Familiarity with ITIL principles and service management frameworks.

Responsibilities

• Ensure delivery of exceptional IT support to end users.
• Oversee day-to-day management of the Service Desk team.
• Monitor performance metrics and implement best practices.
• Analyze trends and drive continuous improvement initiatives.

Skills

Leadership

Troubleshooting

Problem-solving

Communication

Time-management

Education

ITIL Certification (V3 Foundation or higher)

Tools

ServiceNow

Jira

Zendesk

Job description

A leading wellness solutions provider in the UK is looking for a Service Desk Manager to ensure high-quality IT support for users. This role is home-based and focuses on managing the Service Desk team, driving continuous improvements, and mentoring staff. Candidates should possess an ITIL Certification and strong leadership skills. Excellent communication and problem-solving abilities are essential. Enjoy competitive pay up to £45k, along with benefits like a pension scheme and annual leave.