Remote IT Service Delivery Leader

Charles Simon Associates Ltd; Remote; GBP 68,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Head of Service Delivery to manage a remote team of senior delivery managers. The role involves owning the service delivery framework, collaborating on a strategic IT roadmap, and ensuring SLAs and KPIs are met across vendors. Ideal candidates will have strong leadership experience in IT service delivery, vendor management skills, and technical infrastructure knowledge. This permanent position offers an attractive salary of up to £80,000 depending on experience.

Qualifications

• Proven experience in service delivery leadership within IT or technology environments.
• Strong vendor and 3rd-party management skills.
• Experience managing small teams of senior delivery managers.

Responsibilities

• Lead and develop a team of senior delivery managers.
• Own the service delivery framework, meeting SLAs and KPIs.
• Manage vendor selection and onboarding processes.

Skills

Service delivery leadership experience

Vendor management

Team management skills

Technical expertise in infrastructure

Strategic influence on IT roadmaps

Job description

A leading recruitment agency is seeking a Head of Service Delivery to manage a remote team of senior delivery managers. The role involves owning the service delivery framework, collaborating on a strategic IT roadmap, and ensuring SLAs and KPIs are met across vendors. Ideal candidates will have strong leadership experience in IT service delivery, vendor management skills, and technical infrastructure knowledge. This permanent position offers an attractive salary of up to £80,000 depending on experience.