Remote IT Engineer

Practice Plus Group Holdings Limited; Stoke-on-Trent; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading independent healthcare provider is seeking a skilled Field Engineer to support services across the Midlands, including prison environments. Responsibilities include troubleshooting hardware issues and maintaining records. Candidates should have relevant technical certifications and strong communication skills. Competitive pay and benefits package offered, with a focus on work-life balance.

Benefits

Competitive pay and benefits

Car allowance

Flexible work arrangements

Qualifications

• Flexibility to work within a prison environment and adhere to strict security measures.
• Occasional travel as needed.

Responsibilities

• Conduct on-site troubleshooting, diagnostics, and repairs in a prison environment.
• Maintain accurate records of hardware incidents and solutions.
• Provide timely communication to clients regarding issue resolution.
• Adhere to security protocols governing correctional facilities.

Skills

Technical proficiency in diagnosing hardware issues

Strong problem-solving skills

Excellent communication skills

Knowledge of security protocols

Education

Relevant technical certifications (e.g., CompTIA A+, Network+)

Job description

Overview

We are seeking a skilled and dedicated Field Engineer to join our dynamic team, supporting our services across the Midlands. Locations will include but not limited to:

• Stafford
• Stoke-On-Trent
• Birmingham
• There will be regular visits to our HMP and secondary care services in the Midlands. There will also be occasional travel to High Wycombe to assist with kit builds/deliveries and kit disposals. On top of this, there will also be times when support cover and project tasks will be required at our Secondary Care and HMP sites in other parts of the South and North of England.

Responsibilities

• Conduct on-site troubleshooting, diagnostics, and repairs of hardware components and software issues in a prison environment.
• Maintain accurate records of hardware incidents, solutions, and preventive measures.
• Provide timely and effective communication to clients and stakeholders regarding issue resolution progress.
• Adhere to security protocols and regulations governing correctional facilities.

Qualifications

• Technical proficiency in diagnosing and resolving hardware issues.
• Strong problem-solving skills and the ability to work under pressure in a secure and controlled setting.
• Excellent communication skills to interact with both technical and non-technical stakeholders.
• Knowledge of security protocols and compliance requirements in prison facilities is a plus.

Requirements

• Relevant technical certifications (e.g., CompTIA A+, Network+, etc.).
• Flexibility to work within a prison environment and adhere to strict security measures.
• Occasional travel as needed.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits including car allowance. We also recognise the value of a healthy work-life balance — so we always try to be flexible, helping you fit your working life around your home life.