Remote Insurance Client Support Lead

Odevo; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading property management company is seeking a Client Support Lead to enhance client relationships and lead a team of Insurance Technicians. The role involves overseeing client management, ensuring high-quality support, and implementing service standards. The ideal candidate has over 3 years of experience in property insurance and a strong understanding of client service. Join us in a fast-growing, innovative environment to make a meaningful impact in the residential property management industry.

Benefits

25 days holiday plus public holidays

Private healthcare

Pension contributions

Discretionary bonus scheme

Staff discounts

Ongoing learning & development opportunities

Qualifications

• 3 years experience in property insurance ideally focusing on residential property managing agents.
• Strong understanding of property insurance products processes and regulatory requirements.
• Proven experience supporting sales or account management teams in a client-facing environment.

Responsibilities

• Mentor and motivate a team of Insurance Technicians.
• Oversee day-to-day management of client relationships.
• Implement processes to monitor service performance.

Skills

Sales Experience

Time Management

Customer Service

Communication skills

Marketing

Job description

A leading property management company is seeking a Client Support Lead to enhance client relationships and lead a team of Insurance Technicians. The role involves overseeing client management, ensuring high-quality support, and implementing service standards. The ideal candidate has over 3 years of experience in property insurance and a strong understanding of client service. Join us in a fast-growing, innovative environment to make a meaningful impact in the residential property management industry.